Works with Google Workspace & Microsoft 365

Gmail and Outlook Integration for Your Custom CRM

Never lose an email thread or proposal attachment again. Connect your Google Workspace or Microsoft 365 business inboxes directly to your bespoke Veltris CRM for seamless customer history and rapid lead capture.

Unified Customer Communication Timeline

Every email sent or received between your team and a client logs directly onto their CRM project record. When someone calls the office, any team member can see recent email exchanges without asking colleagues to forward threads.

Automated Inbound Lead Extraction

When a new enquiry reaches your company inbox from your website, Checkatrade, Bark, or Hitched, the CRM parses the sender details, phone number, and job requirements into a fresh pipeline card ready for action.

Send Directly from Your Own Domain

Emails sent from the CRM use your genuine Google Workspace or Microsoft 365 credentials with verified SPF, DKIM, and DMARC records. Your emails land in client inboxes rather than junk folders.

Attachment and Plan Archiving

Architectural drawings, supplier quotes, planning permission PDFs, and contracts sent as email attachments are automatically indexed and accessible under the deal files tab.

Why Disconnected Inboxes Cost Service Firms Money

Isolated Inboxes

  • ✕An enquiry arrives while an estimator is on site; by the time it is opened hours later, a competitor has already called.
  • ✕Clients complain about lack of progress because one team member forgot to forward an urgent specification change.
  • ✕No visibility over which quotes have been followed up and which have gone cold.

Integrated Veltris Architecture

  • Inbound enquiries enter the visual pipeline immediately, enabling contact within 5 minutes when leads are 21x more likely to qualify.
  • Every email exchange is visible to all permitted office staff on one clear client timeline.
  • Automated reminders alert your team if a delivered quote has had no reply after 48 hours.

Integrated Directly into Your Bespoke Stack

Email synchronisation is configured natively during your custom CRM pilot. Zero per-user seat fees mean your entire office can use the system without mounting costs.

Pilot Month
£300 to start
£150 non refundable + £150 refundable
Setup Fee
£2,500 at Day 30
Only if approved and continuing
Retainer
£300 / month
All-in changes, hosting, support

Frequently Asked Questions

Do we have to switch our existing email provider?

No. You keep your current Google Workspace or Microsoft 365 setup exactly as it is today. We connect via official secure OAuth tokens without disrupting your everyday email.

Can private emails be kept out of the CRM?

Yes. The integration only logs emails to and from contacts actively tracked in your CRM database. Personal emails, supplier newsletters, and internal team discussions remain private.

Are email templates and follow-up snippets supported?

Yes. You can store custom templates for quote delivery, survey scheduling, and variation sign-offs, letting your team send personalised messages with one click.